Last Updated: June 20, 2026
Welcome to CHUANHE ESS (“CHUANHE ESS,” “we,” “our,” or “us”). We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, communicate with us, submit inquiries, request quotations, purchase products, or otherwise interact with our services.
By accessing or using https://chuanhe-ess.com (the “Website”), you agree to the practices described in this Privacy Policy.
CHUANHE ESS is a professional OEM & ODM manufacturer specializing in lithium energy storage products, including:
Portable Power Stations
Stacked Lithium Batteries
Portable DC Batteries
Solar Panels
We serve distributors, wholesalers, installers, EPC contractors, project developers, energy storage brands, and business customers worldwide.
Website:
We may collect information directly from you, automatically through your use of the Website, and from third-party service providers.
When you contact us, submit an inquiry, request a quotation, download documents, communicate with our sales team, or complete any online form, we may collect:
Full Name
Email Address
Phone Number
WhatsApp Number
Company Name
Job Title
Country or Region
Business Address
Product Requirements
Project Information
Purchase Plans
Message Content
Any other information you voluntarily provide
When you visit our Website, certain information may be collected automatically, including:
IP Address
Browser Type
Browser Version
Device Type
Operating System
Screen Resolution
Language Preferences
Referral Source
Landing Pages
Website Usage Data
Session Duration
Click Activity
Geographic Region
Date and Time of Access
This information helps us improve website performance, security, marketing effectiveness, and user experience.
We use cookies, pixels, tags, scripts, and similar technologies to improve functionality, analyze website performance, and support marketing activities.
Cookies may include:
Required for website operation and security.
Examples:
Website functionality
Security verification
Form submissions
Session management
Used to understand visitor behavior and improve website performance.
Examples:
Traffic analysis
User behavior measurement
Performance optimization
Used to measure advertising effectiveness and display relevant advertisements.
Examples:
Remarketing
Conversion tracking
Audience segmentation
Used to remember visitor settings and preferences.
Examples:
Language selection
Cookie preferences
Website settings
You may disable cookies through your browser settings. However, certain website functions may not operate properly if cookies are disabled.
We use Google Analytics to better understand how visitors interact with our Website.
Google Analytics may collect:
Pages visited
Session duration
Device information
Geographic information
Referral traffic
User interactions
Google Analytics uses cookies and similar technologies to collect and process information.
For more information:
https://policies.google.com/privacy
You may opt out using:
https://tools.google.com/dlpage/gaoptout
We use Google Ads services, including:
Conversion Tracking
Enhanced Conversions
Remarketing
Audience Measurement
Google Ads may collect information regarding your interactions with advertisements and our Website.
We use this information to:
Measure campaign performance
Improve marketing activities
Reach relevant audiences
Optimize advertising budgets
Google advertising preferences can be managed at:
https://adssettings.google.com
We use Microsoft Clarity to understand how users interact with our Website.
Microsoft Clarity may collect information including:
Mouse movements
Click activity
Scroll behavior
Device information
Browser information
Website interaction data
This information helps us improve usability, website design, and user experience.
For additional information:
We may use collected information to:
Respond to inquiries
Provide quotations
Process sample requests
Support OEM & ODM projects
Provide technical support
Process orders
Manage customer relationships
Improve products and services
Improve website functionality
Analyze marketing performance
Send requested documentation
Conduct business communications
Fulfill contractual obligations
Prevent fraud and abuse
Comply with legal requirements
Where required by applicable laws, including the General Data Protection Regulation (GDPR), we process personal information under one or more of the following legal bases:
Consent
Contractual necessity
Legal obligations
Legitimate business interests
Protection of legal rights
When you submit information through:
Contact Forms
Request a Quote Forms
OEM & ODM Inquiry Forms
Product Inquiry Forms
Sample Request Forms
we may collect:
Name
Email Address
WhatsApp Number
Phone Number
Company Name
Country
Product Interests
Project Details
Message Content
This information is used solely for business communication and customer service purposes.
We may send:
Product Updates
Quotation Follow-ups
Technical Documents
Industry Information
Company News
Promotional Communications
You may opt out of marketing communications at any time by contacting us or using available unsubscribe options.
Business-related communications necessary for ongoing transactions may continue where applicable.
We do not sell personal information.
We may share information with trusted service providers when necessary to operate our business, including:
Website Hosting Providers
Cloud Service Providers
CRM Platforms
Email Service Providers
Analytics Providers
Marketing Platforms
Logistics Providers
Technical Support Providers
Government Authorities when legally required
All such parties are expected to maintain appropriate confidentiality and security measures.
As a global company serving customers worldwide, information may be transferred to and processed in countries outside your country of residence.
We take reasonable measures to ensure personal information receives an adequate level of protection consistent with applicable laws.
We implement reasonable technical and organizational safeguards, including:
Secure Servers
Firewall Protection
Access Control Systems
Authentication Measures
Data Encryption Where Appropriate
Security Monitoring
Internal Security Policies
While we strive to protect personal information, no internet transmission or electronic storage method can be guaranteed to be completely secure.
We retain personal information only for as long as necessary to:
Fulfill business purposes
Provide customer support
Complete transactions
Maintain business records
Comply with legal obligations
Resolve disputes
When information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable laws.
Depending on your jurisdiction, you may have rights including:
Right to Access
Right to Correction
Right to Deletion
Right to Restrict Processing
Right to Object to Processing
Right to Data Portability
Right to Withdraw Consent
To exercise these rights, please contact us using the information provided below.
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you may have rights under applicable privacy laws, including:
Access to personal data
Rectification of inaccurate data
Erasure of personal data
Restriction of processing
Data portability
Objection to processing
Withdrawal of consent
You also have the right to lodge a complaint with your local supervisory authority.
California residents may have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:
Right to Know
Right to Access
Right to Delete
Right to Correct
Right to Limit Use of Sensitive Information
Right to Non-Discrimination
CHUANHE ESS does not sell personal information.
Our Website and services are intended for business professionals and organizations.
We do not knowingly collect personal information from individuals under 18 years of age.
If we become aware that personal information from a minor has been collected, we will take appropriate steps to remove such information.
Our Website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or policies of external websites. Users should review the privacy policies of those websites independently.
Where required by law, visitors may choose to:
Accept All Cookies
Reject Non-Essential Cookies
Customize Cookie Preferences
Consent preferences may be updated through available cookie management tools.
Some web browsers may transmit “Do Not Track” signals.
Because there is currently no universally accepted standard for responding to such signals, our Website may not respond to all Do Not Track requests.
We reserve the right to update or modify this Privacy Policy at any time.
Changes will become effective when posted on this page.
The “Last Updated” date at the top of this Policy indicates the most recent revision.
We encourage users to review this Privacy Policy periodically.
If you have any questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us through our Contact Us page.
CHUANHE ESS
Website:
We will make reasonable efforts to respond to privacy-related requests in a timely manner.