FAQ

Company & Manufacturing

Choosing a reliable manufacturing partner is one of the most important decisions for any energy storage business. This section provides insights into CHUANHE ESS, including our manufacturing capabilities, production capacity, factory facilities, R&D resources, quality management systems, and industry experience. Whether you're evaluating suppliers for the first time or looking for a long-term manufacturing partner, these answers will help you better understand our strengths and operational capabilities.

Are you a manufacturer or a trading company?

CHUANHE ESS is a professional OEM & ODM manufacturer specializing in lithium energy storage products. Established in 2016, we operate a 50,000㎡ manufacturing facility with 20 production lines, 5 PACK lines, and 3 SMT lines.

We have more than 10 years of experience in lithium battery and energy storage manufacturing.

Our manufacturing facilities are located in China and support customers worldwide.

Yes. We welcome factory visits by appointment.

We support:

  • On-site factory audits
  • Online factory tours
  • Third-party inspections

Yes.

We have more than 100 R&D engineers focusing on:

  • Energy storage systems
  • LiFePO4 battery technology
  • Smart BMS
  • APP development
  • IoT integration
  • OEM & ODM projects

Product Questions

Finding the right energy storage solution is essential for your market and application. This section covers our product categories, technical specifications, applications, battery technologies, and performance characteristics. Whether you're interested in portable power stations, stacked lithium batteries, portable DC batteries, or solar panels, you'll find useful information to help you identify the most suitable products for your business.

What products do you manufacture?

Our main product categories include:

  • Portable Power Stations
  • Stacked Lithium Batteries
  • Portable DC Batteries
  • Solar Panels

We primarily use LiFePO4 (Lithium Iron Phosphate) batteries.

LiFePO4 batteries offer:

  • Longer lifespan
  • Better thermal stability
  • Higher safety
  • Lower maintenance
  • More charging cycles

Most products achieve over 6,000 cycles under recommended operating conditions.

Yes.

Our batteries are designed for:

  • Solar storage
  • Off-grid systems
  • Hybrid systems
  • Backup power applications

Battery Cell Questions

Battery cells are the core component of any energy storage product. Product safety, lifespan, performance, and reliability all depend heavily on cell quality. In this section, you'll learn about the Grade A cells we use, our cell sourcing standards, traceability systems, quality requirements, and the partnerships we maintain with leading battery cell manufacturers.

What battery cells do you use?

We use Grade A cells from leading manufacturers.

Yes.

All cells are brand-new Grade A cells.

Yes.

Cell traceability information is available upon request.

Yes.

We support customer-specified cell brands including:

  • CATL
  • BYD
  • EVE
  • REPT
  • Gotion

subject to availability.

BMS Questions

A Battery Management System (BMS) plays a critical role in protecting batteries and optimizing system performance. CHUANHE ESS develops intelligent BMS solutions designed to improve safety, communication, monitoring, and battery longevity. This section answers common questions regarding our BMS capabilities, communication protocols, monitoring functions, and system integration options.

Do you develop your own BMS?

Yes.

CHUANHE ESS uses self-developed intelligent BMS systems.

Supported protocols include:

  • CAN
  • RS485
  • RS232
  • Modbus
  • Bluetooth
  • WiFi

Yes.

SCADA integration is supported for applicable projects.

Yes.

Selected models support Bluetooth monitoring.

Yes.

Selected models support WiFi and cloud monitoring solutions.

Inverter Compatibility

Battery and inverter compatibility is essential for successful energy storage deployments. Our products are designed to integrate with most mainstream inverter brands and energy management systems. This section explains compatibility, communication methods, integration support, and how we help customers build reliable and efficient energy storage systems.

Are your batteries compatible with mainstream inverters?

Yes.

Our batteries are compatible with most mainstream inverter brands.

Yes.

Our technical team can assist with inverter integration and communication setup.

OEM & ODM Services

Every market has unique requirements, and every brand has its own vision. CHUANHE ESS provides comprehensive OEM and ODM services to help customers develop differentiated products and strengthen their market position. This section covers our customization capabilities, development process, branding options, software customization, packaging solutions, and exclusive product development services.

Do you offer OEM services?

Yes.

We provide comprehensive OEM manufacturing services.

Yes.

We support complete ODM product development.

Yes.

Logo customization is supported.

Yes.

Custom color options are available.

Yes.

We support:

  • Cartons
  • User manuals
  • Gift boxes
  • Retail packaging

Yes.

We support:

  • White-label APPs
  • UI customization
  • Feature customization

Yes.

BMS customization services are available.

Yes.

We support exclusive product development projects.

MOQ & Samples

Whether you're launching a new energy storage brand, testing a market opportunity, or expanding an existing product line, flexibility matters. CHUANHE ESS supports low-risk cooperation through sample orders, startup-friendly policies, and no minimum order quantity requirements. This section explains our sample process, ordering flexibility, and support for businesses at every stage of growth.

What is your MOQ?

We do not impose a minimum order quantity requirement.

Absolutely.

We actively support startups and emerging brands.

Yes.

Sample orders are available.

Lead times depend on product availability and customization requirements.

Production & Delivery

Timely delivery is critical for distributors, installers, and project contractors. With advanced manufacturing facilities, integrated production processes, and strong supply chain management, CHUANHE ESS is committed to delivering products efficiently without compromising quality. This section answers questions about production capacity, lead times, manufacturing schedules, and order fulfillment.

What is your annual production capacity?

Up to 5GWh annually.

Up to 400MWh.

Stock models:

Within 7 days.

OEM & ODM projects:

Typically 20–30 days.

Please contact our sales team for expedited production options.

Certifications

International certifications help ensure product safety, quality, and market access. CHUANHE ESS products comply with major international standards and certification requirements, enabling customers to enter markets with confidence. This section provides information about our certifications, testing standards, compliance documentation, and regulatory support.

What certifications do your products have?

Our certifications include:

  • IEC62619
  • IEC62133
  • CE
  • EMC
  • RoHS
  • UN38.3
  • MSDS
  • CB
  • UL1973
  • UL9540A

Yes.

We are ISO9001 certified.

Yes.

Relevant certification documents can be provided upon request.

Quality Control

Consistent quality is the foundation of long-term business success. CHUANHE ESS applies strict quality control procedures throughout the entire manufacturing process, from raw material inspection to final product testing. This section explains our quality management system, testing procedures, inspection standards, and commitment to product reliability.

How do you ensure product quality?

Every product undergoes:

  • Incoming inspection
  • Production inspection
  • Aging testing
  • Performance testing
  • Final inspection

Our production yield rate reaches 99.97%.

Our on-time delivery rate reaches 99.8%.

Yes.

Products undergo aging and performance testing before shipment.

Warranty & Support

A successful partnership doesn't end when products are shipped. CHUANHE ESS provides responsive technical support, warranty services, troubleshooting assistance, and after-sales guidance to help customers maximize product performance and customer satisfaction. This section explains our warranty policies, support channels, response times, and service commitments.

What warranty do you provide?

Most products include a 5-year warranty.

Typically within 4–8 hours.

Usually within 24 hours.

Yes.

We provide:

  • Online Training
  • Video Guidance
  • Remote Debugging
  • On-site Support

Yes.

Spare parts support is available for applicable projects.

Shipping & Logistics

Shipping lithium battery products requires expertise, compliance, and reliable logistics planning. CHUANHE ESS supports customers worldwide through professional logistics coordination, certified transportation methods, and overseas warehouse resources. This section covers shipping options, delivery methods, transportation compliance, and international logistics support.

Which countries do you serve?

We serve customers in:

  • Europe
  • North America
  • Australia
  • Asia
  • Africa
  • Latin America

Yes.

We currently operate overseas warehouse support in:

  • Germany
  • United States

Yes.

We can assist with international logistics arrangements.

Depending on project requirements:

  • Sea Freight
  • Air Freight
  • Railway Freight
  • Express Delivery

Partnership Questions

CHUANHE ESS believes in long-term partnerships rather than one-time transactions. We work closely with distributors, wholesalers, installers, EPC contractors, project developers, and energy storage brands worldwide. This section addresses common questions about cooperation models, partnership opportunities, project experience, distribution support, and long-term collaboration strategies.

Have you worked with major brands?

Yes.

We have supplied products to leading energy storage brands.

Yes.

We have experience serving Fortune 500 enterprises.

Yes.

We have supported government-related energy storage projects.

Certain project references can be shared anonymously due to confidentiality agreements.

Contact the manufacturer now to start a new project.